General Terms and Conditions of Koch + Co Feriendomizile GmbH - a brand of Kähler Feriendomizile GmbH
1. the rental contract for the vacation property named therein is concluded by us, Koch + Co Feriendomizile (a brand of Kähler Feriendomizile GmbH), with you on behalf of and with the authority of the owner of the vacation property. The owner is your landlord. We provide our agency services at the expense of the landlord. We are not a tour operator within the meaning of §§ 651a ff. of the German Civil Code (BGB). We are authorized to make and receive all declarations in connection with the rental agreement on behalf of the landlord. The landlord is solely liable for the fulfillment of the landlord's obligations and the accuracy of the information on the vacation property in the rental contract, not us.
2. the rental contract is deemed to have been concluded on the date of booking. The deposit of 20% of the total amount is due for payment within 10 days of receipt of the booking documents (12 days after receipt by post). Once the deposit has been paid, payment of the remaining amount is due 28 days before arrival. If the payment deadlines specified in the rental contract are not met, the landlord may withdraw from the contract. Non-payment is deemed to be a withdrawal and entitles the tenant to re-let the property.
Additional agreements, amendments and additions to the rental agreement, including these terms and conditions, should be agreed in writing for reasons of proof.
The energy and ancillary costs are already included in the accommodation price, further additional charges are shown separately. Charging electric vehicles using the normal house electricity is not permitted. Failure to comply will result in the immediate termination of the rental agreement, without entitlement to a refund or partial refund. In addition, a subsequent service charge of € 250.00 will be levied.
3. the tenancy agreement may be withdrawn at any time. In such a case, the tenant is obliged to compensate for the damage incurred. The rental contract can be terminated by you in accordance with the following by means of a written declaration:
- From the day of booking to the 91st day before the start of the rental free of charge
- From the 90th day to the 61st day before the start of the rental for the amount of the deposit (20%)
- From the 60th day to the 30th day before the start of the rental period for 50% of the rental price
- In the event of cancellation less than 30 days before the start of the rental period, 90% of the rental price is due
The date of receipt of the declaration by us is decisive for compliance with the above deadlines. The income from renting the vacation property to other parties will be credited in your favor against the payment obligation assumed by you with the cancellation. In the event that you do not cancel the vacation property but do not make use of it, you remain obliged to pay the rent in full. A replacement person, who enters into the contract under the conditions stated, can be provided; written notification is required.
In the event of special circumstances (e.g. pandemic), unless otherwise indicated by the Schleswig-Holstein state ordinance, the above conditions also apply in the event of cancellation on your own initiative. We recommend that you take out travel cancellation insurance.
4. you will receive the keys for the vacation property on the day of arrival in our office in St. Peter-Ording (Badallee 9) from 4 p.m., outside our office hours by arrangement (opening hours: weekdays + Saturdays: 9 a.m. - 5 p.m.; Sundays + winter: by arrangement). Should the rented property exceptionally be ready for occupancy at a later time on the day of arrival, but before 6 p.m., this shall not give rise to any claim for damages.
5. if the municipality obliges us by statute to collect the spa tax from you, you will receive a spa card from us for each person of age on arrival, payment must be made in cash. Discounts are available for pupils, students and persons with a severe disability of 70% or more (proof required in each case).
6 We expressly point out that bed linen or towels are not included when booking one of the vacation properties. You have the option of ordering a linen package (bed linen + 1 large shower towel and 2 small towels) per person for an additional charge. The currently valid prices can be found on our homepage under "Service & Info". On request, a high chair and a travel cot (without mattress) can be provided once per property; we do not provide bed linen and sheets for the travel cot.
7. please notify us immediately of any damage or other defects in the vacation property and the inventory, including the state of cleaning, so that we can remedy the situation. Otherwise we will assume that you have found the vacation property to your complete satisfaction.
8. the vacation property may only be occupied by the number of persons specified by you at the time of booking. All persons, including small children up to 3 years of age, staying in the house or on the property for the duration of your stay must be stated. Otherwise, the vacation property may not be rented out to third parties or otherwise made available for a fee or free of charge.
9. pets are not allowed to stay in the vacation property, unless they are expressly permitted, a corresponding note can be found in the property information on our homepage. In such cases, a corresponding fee must be paid per pet. Smoking is also not permitted in the vacation property. Barbecuing is also prohibited in properties with thatched roofs or thatched roof houses in the immediate vicinity. These regulations must be strictly observed, as subsequent tenants are expressly assured that no pets have stayed in the vacation property and that no smoking has taken place there. You are responsible for all claims made against the landlord or us in the event of your non-compliance.
10. all keys that you have received from us on the day of arrival must be returned to our office in Sankt Peter-Ording by 10 a.m. at the latest on the day of departure. In the event of late return of all keys, you will be liable for compensation amounting to one day's rent for each night of delay. Furthermore, you shall be liable for all useless expenses and damages resulting therefrom, in particular also claims for damages by subsequent tenants due to a delayed handover of the vacation property. If all keys are not returned despite a request to do so, the landlord is entitled to have the door locks changed at your expense.
11. the vacation property must be left by you on departure in the following condition: swept clean; garbage cans emptied; used glass properly disposed of; dishes washed and returned to their original place; electrical appliances switched off; all windows and doors closed or locked. If these requirements are not met, we are entitled to charge you for our expenses in this regard.
12. if an internet connection is available to you in the vacation property, you undertake to refrain from any illegal activity and not to access any illegal content. In the event of a violation, you are liable for all consequences and indemnify us and the landlord against any claims in this regard.
13 We and the landlord are only liable for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty, as well as for other damages that are based on an intentional or grossly negligent breach of duty on our part. Sentence 1 shall apply accordingly to breaches of duty by a legal representative or vicarious agent of ours. Other claims for damages are excluded.
We shall not be liable for any influence on the rented property caused by force majeure (e.g. storms) or by the occurrence of unforeseeable or unavoidable circumstances, e.g. official orders, building sites or disruptions caused by natural or local conditions. Furthermore, the tenant is obliged to tolerate gardening work for the duration of his stay. However, the agency will - as far as possible - assist in rectifying the problem.
The arrival and departure of the tenant is the tenant's own responsibility and liability. No liability is accepted for personal belongings in the event of theft or fire. The tenant is fully liable for willful destruction or damage.
14. photos and texts on the homepage or internet portals of third-party providers serve to provide a realistic description. The 100% correspondence with the rental property cannot be guaranteed. Agents and landlords reserve the right to make changes (e.g. to the furnishings), provided they are of equal value. The pricing may also be affected by this.
The total area of the vacation property stated in the rental agreement corresponds to the sum of the floor areas of all rooms in the vacation property (so-called baseboard measurement, not DIN area).
15. the tenant agrees that necessary personal data will be stored, changed and/or deleted within the framework of the contract concluded with him. All personal data will be treated with absolute confidentiality - it will not be passed on to third parties. However, the agency is entitled to pass on the tenant's data to the contractual partner (landlord) in the event of a claim.
16 Should individual provisions of the rental agreement, including these terms and conditions, be or become invalid, the remaining provisions shall remain valid. The invalid provision shall be replaced by the statutory provision.
17 The European Commission provides a platform for online dispute resolution (OS): The landlord is not willing to participate in dispute resolution proceedings before a consumer arbitration board.
18. if you have taken out travel cancellation insurance for this contract, complaints in connection with the insurance brokerage can be handled via the Versicherungsombudsmann e.V. (arbitration board):
P.O. Box 080632, 10006 Berlin
Telephone: 0800 3696000, Fax: 0800 3699000
E-mail: beschwerde(at)versicherungsombudsmann.de
www.versicherungsombudsmann.de
19. miscellaneous
The above GTC apply upon conclusion of the contract. We charge a service fee of €15.00 per contract. The statutory VAT applies.
(as of June 2025)